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Job Description
Assess patient needs and guide them to suitable specialists or clinics Coordinate referrals based on medical SOPs and internal guidelines Maintain accurate and confidential medical records Liaise with hospitals, GPs, specialists, and internal teams Provide top-notch service and follow-up support for patients Monitor pending cases and ensure timely case closure Address patient inquiries and ensure a seamless experience Support the team with ad hoc administrative tasks
Job Requirements
Diploma or Degree in any field Preferably with CGI/Health Insurance Certification Experience in healthcare or medical referral roles Strong communication and customer service skills Proficient in Microsoft Office Organized, responsible, and a great team player Able to work independently and handle confidential info
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