System Maintenance & Troubleshooting

• Serve as the first and second-level technical escalation point for maintenance-related issues.

• Perform on-site troubleshooting, diagnosis, and resolution of hardware, software, and network-related faults.

• Conduct root cause analysis (RCA) and implement corrective actions to prevent recurring issues.

• Replace faulty hardware, perform firmware upgrades, software patching, and system optimization.

• Coordinate with vendors for advanced technical support, bug fixes, and system updates.

Security Systems Support

• Configure, maintain, and optimize access control and video management systems.

• Support controller configurations, card readers, credential management, biometric authentication, and access permissions.

• Troubleshoot integrations between security subsystems and enterprise platforms.

• Ensure systems remain secure, stable, and operational in mission-critical environments.

Preventive Maintenance & Documentation

• Execute preventive maintenance schedules and routine system health checks.

• Recommend upgrade strategies and lifecycle management plans.

• Prepare detailed service reports and maintain accurate technical documentation.

• Update system design documentation whenever hardware or software changes are implemented.

Preferred Technical Experience

Experience with one or more of the following platforms:

• LenelS2 OnGuard

• HID / Mercury-based Access Control Systems

• Genetec

• Suprema

• ZKTeco

• Axis Communications

• Milestone Video Management Systems (VMS)